How To Manage Users In Lime Engage – Lime FAQ

Note: You must be a Power User to manage users in your Engage account. If you aren't one, ask a Power User in your organisation to help you.

Adding Users

Firstly, you'll want to navigate to the Manage Organisation page, which can be located from the drop-down menu in the top-right of the application.

This will bring you to the Organisation Users page. On this page you will see two buttons that will help you to add users. The 'Create New User' button and the 'Invite User To Organization' button.

If you just want to quickly add a user, the "Create New User" button is your best bet. When you do so - you will setup their details for them in a few simple steps.

Import Users From CSV

When you need to create many users In Engage you should first get/create a CSV of users that contains the first name, last name, and email of all the users you want to create in Engage. Then you can import users using this CSV by selecting the 'Import Users' option from the User table options.

This 'Import Users' dialog will guide you through choosing the appropriate columns in the CSV and then importing the users. Users will be created in Engage and they will have emails sent to them to create their password and login.

Note: Only 500 users can be imported at a time. If you have more than 500 users that need to be imported into Engage, break the CSV into multiple CSV files and import them individually.

Inviting Users

If you have a larger group of people you'd like to add to Engage (for example when setting up Engage for the first time) - the best way is to use the "Invite User To Organization" button.
This will give you an unique link that you can send to everyone (via Email, Skype, etc). Everyone can then click on that link and create their own profiles.

Finding Deactivated Users

You can find a list of your deactivated users under 'Deactivated Users' tab.

Delete Or Deactivate Users

If someone leaves their position, to go on paternity/maternity leave or for some other reason should not have access to Engage, you can easily remove their access by clicking the edit icon on the users row and then changing their 'Account status' to one of the following:

Active - a user with access to Engage.
Deactivated - a user who temporarily doesn't have access to Engage. When the user should be granted access again, just change their account status to Active again.
Deleted - a user who never should have access to Engage again (permanently)

Remember to hit 'Update User' to save your changes.

If You Need To Activate/Deactivate Many Users

You can activate/deactivate many users by using the 'Bulk Actions' provided in the Organization Users page.

To Deactivate Users:

Select the users you want to deactivate by clicking on the checkbox next to their name, or clicking on the checkbox in the table header to select all visible users, and then clicking 'Bulk Actions' at the top of the list

Clicking on the 'Bulk Actions' button will give you a list of actions you can perform on all selected users. Select 'Set Account Status' to open a dialog where you can select the 'Account status' you want to give all selected users. To deactivate users, select 'Deactivated' in the 'Account status' drop-down.

Click 'Update X Users' and the users you selected will be deactivated and will show up under the 'Deactivated Users' tab on the Organization Users page.

To Reactivate Users:

Reactivating users works in the same way as deactivating users (which is described above) except you will want to select users from the 'Deactivated Users' tab instead of the 'Active Users' tab.

Change Role For A User

There are two roles in Engage, User and Power User. Users are the participants in a competition and Power Users can create competitions, see all active users, manage users and of course participate and cheer in a competition.

In the Role column you can see which role each user has. If you want to change the role for a user just click on the edit icon in the users row and then change their 'Account role'